Air France does its best to answer your questions and meet your needs. Please visit our FAQ or contact one of our agents.
We are committed to ensuring you travel with peace of mind and that your trip is as enjoyable as possible.
If, however, you are not completely satisfied, please send us your claims.
We are committed to ensuring you travel with peace of mind and that your trip is as enjoyable as possible.
If, however, you are not completely satisfied, please send us your claims.
BAGGAGE CLAIMS
REPORTING MISSING BAGGAGE
Didn't receive your baggage upon arrival at the airport? Please accept our apologies. We will make every effort to resolve this issue as soon as possible.
For more information, please see the Baggage problems section of our website.
If your arrival airport is in metropolitan France: you can file your claim with Air France Baggage Service at the airport or complete the online declaration form within 48 hours of your arrival.
For more information, please see the Baggage problems section of our website.
If your arrival airport is in metropolitan France: you can file your claim with Air France Baggage Service at the airport or complete the online declaration form within 48 hours of your arrival.
FLYING BLUE CLAIMS
Are you a Flying Blue member and want to submit a claim linked to your card or Miles?
OTHER CLAIMS
Do you want to make another claim (delayed or canceled flight, difficulties at the airport, etc.)? Please complete the online form or you can contact us by e-mail or phone.