Legal Notices General Conditions of Carriage


14.1. The refund of a Ticket, in whole or part, will take place in accordance with the conditions defined in this Article 14, in accordance with the Ticket's fare conditions and, in all circumstances, with the relevant applicable regulations.

14.2. A refund, where it is authorised by the Ticket's fare conditions, will be paid on the basis of the Gross Fare paid for the Ticket.

14.3. Requests for the refund of a Ticket must be submitted to the issuer of the Ticket (the Carrier or Authorised Agent, as applicable).

14.4. The Carrier may refuse to grant a refund:

(a) For any Ticket, if the request is made after expiry of the Ticket's validity date.

(b) For a Ticket which meets the legislative or regulatory requirement to possess a ticket that enables the Passenger to leave the country, unless said Passenger provides sufficient proof to establish that they are authorised to reside in said country or that they will leave using another Carrier, or by any other means of carriage.

(c) For a Ticket for which the holder has not been admitted by the destination or transit authorities on the scheduled route, and if the Passenger was returned to their boarding point or to any other destination for this reason.

(d) For a stolen, forged or counterfeit Ticket.

14.5. Refunds are subject to the applicable regulations in the country in which the Ticket was originally purchased and/or to the applicable regulations in the country in which the refund must be paid.


15.1. On board the aircraft, Passengers must not behave in a way that is liable to discomfort, inconvenience, threaten or endanger one or more persons, property or the aircraft itself.
In this respect, Passengers must not hinder the crew from performing their duties and must comply with the crew’s guidance, instructions and recommendations in order to ensure the security and safety of the aircraft, the smooth running of the flight and the comfort of the Passengers.

15.2. For security reasons, the Carrier may prohibit or limit the use on board the aircraft of electronic devices, such as cellular telephones, laptop computers, portable recorders, portable radios, electronic games or transmitting devices, as well as all radio-controlled games and walkie-talkies, except for hearing aids and pacemakers.

15.3. Smoking is strictly prohibited on board aircraft.

15.4. The Carrier may limit or prohibit the consumption of alcohol on board an aircraft.

15.5. Recording videos and/or taking photographs other than personal videos and photographs is prohibited on board the aircraft.

15.6. If a Passenger fails to comply with the provisions of this article, the Carrier may take all the necessary appropriate and reasonable measures, pursuant to legislative and regulatory provisions. To this end, the Carrier may disembark the Passenger and/or use restraining measures at any stage of the flight.

15.7. If a Passenger does not comply with the provisions of this article (and with those of Article 9 relating to carriage refusal and limitation) or commits a criminal or reprehensible act on board an aircraft, the Carrier reserves the right to take legal action against said Passenger.


If the Carrier provides ground or sea carriage services (limousine, bus, train, boat, etc.), different liability systems apply to said ground carriage. The conditions of carriage and the liability systems are available from the Carrier, on request.

The air carrier is not liable for damage to Passengers and their Baggage during carriage by road, rail or sea.


17.1. Air Carriage performed by several successive Carriers, under a single Ticket or a Conjunction Ticket, is deemed to constitute, for the application of the Convention, a single carriage operation, where envisaged by the parties as being a single operation.
The provisions that cover this situation are set forth in Article 19.1.3 (a).

17.2. Where the Carrier has issued the Ticket or is the Carrier designated first on the Ticket or on a Conjunction Ticket issued for successive Carriage, the Carrier shall only be liable for the portion of the Carriage performed using its own resources.

17.3. In the event of the destruction, loss, damage or delay of their Baggage, Passengers or their beneficiaries may file a claim against the carrier that performed the carriage during which the accident or the delay occurred. Passengers may also file a claim against the first and last carrier.

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