Customer care

Air France makes every effort to answer your questions and accomodate your requests.
Don't hesitate to consult our FAQs or to contact our sales departments.

Customer Care

We are here to help you. You wish to contact us online, please fill in the form.
You wish to contact our Customer Care Department?

Air France Customer Care
Tel. 02-3483-1033
(Please follow the below steps to get connected with agent)

Step 1. press 2 for French or press 3 for English
Step 2: press 2 for share your concern and give feedback related to recent trip
(Business hours: Mon~Fri 10:30~12:00 / 14:00~15:30)
Fax. 02-3483-1030


Don't forget to send original supporting documents which will allow us to process your request: these include invoice, ticket receipt, boarding pass, etc.

If your claim concerns Flying Blue…

Have you lost your Flying Blue card? Are there Miles missing from your account? Are your Flying Blue personal details up-to-date? The Flying Blue Customer Care department is here to help and will answer all your questions
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