Refunds

If you have purchased your tickets at travel agency, please contact them directly to request your refund. Also, please make sure if your ticket has been issued by Air France (ticket number begins with 057).

Your ticket refund request

In the "View/modify your booking" area you can submit your refund request if:
  • you purchased your ticket at least 2 days or up to 12 months prior to today’s date,
  • you do not get your boarding pass yet.
    (if you are already checked-in, you can
cancel your boarding pass ).

Please note:
- if several people are included in the same booking, the refund request will apply to all.
- the refund is calculated based on your ticket’s fare conditions (excluding non-refundable service charges).

REQUESTING A TICKET REFUND BY E-MAIL OR PHONE

Do you have still problem on your refund process? You can contact us by e-mail or phone.

Tickets purchased at a travel agency

Contact your travel agent, who will process your refund request.
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