Contact us
From flight delays and refund requests to missing or damaged baggage and lost property, Air France is here to help.
We do our best to find a quick and effective solution for you.
Requesting online help
Do you need help using our website?
Our online help service is available to answer your questions about:
- booking and purchasing tickets,
- printing your boarding card,
- receiving a trip reminder,
- requesting a receipt.
Online Support Desk via Phone
Tel. 02-3483-1033 (Working Hour: Mon-Fri, 09:00 am - 18:00 p.m)
Request help via email
Make a suggestion
Help us provide online services that best respond to your needs by sending us your feedback about the website.
Make a suggestion
Requesting a ticket refund
A refund is subject to the conditions of the fare you purchased.
Learn about the refund process
Making a claim
Do you wish to make a request or send a positive feedback?
Contact the Customer Relations department
Declaring a baggage incident or lost property
Did you leave any personal belongings or carry-on baggage onboard an Air France aircraft, in a waiting room or at a check-in desk?
Were you unable to locate your baggage on arrival or was it damaged?
We do our best to help you resolve these issues.
Baggage incident
Baggage tracking
Lost and found
Contacting Flying Blue
For all questions concerning your loyalty program and using your Miles, contact Flying Blue directly.
Send an e-mail
Contact Flying Blue
Other Air France contacts
- Telephone sales
To purchase your ticket by telephone, please call 02-3483-1033.
- Saphir
With Saphir, we do our best to make traveling easier for reduced mobility passengers.
Contact Saphir
