Contact us

Air France does its best to answer your questions and meet your needs. Please visit our FAQ or contact one of our agents.

Before contacting customer service, have you checked our FAQ? You may find the answer to your question.

Our agents are available to answer your questions at 02-3483-1033

Requesting online help

Do you need help using our website?
Our online help service is available to answer your questions about:
- booking and purchasing tickets,
- printing your boarding card,
- receiving a trip reminder,
- requesting a receipt.

Online Support Desk via Phone

Tel. 02-3483-1033 (Working Hour: Mon-Fri 09:00am~18:00pm, Sat-Sun 09:00am~17:30pm)

Request help via email

Connect with us through social media

Our web teams are standing by to answer any questions you may want to ask through Twitter or on Facebook.

Please send us your personal information (booking reference, Flying Blue number) by private message only.

Join us on Facebook

Other contacts

Air France ticket offices

Flying Blue

Saphir – Assistance service for passengers with reduced mobility

Hotel, car services

Flight + hotel services

BlueBiz

A flight change? With AF Connect, we will contact you personally to keep you informed in real time.