Air France - Sky Team

Contact us

Air France does its best to answer your questions and meet your needs. Please visit our FAQ or contact one of our agents.

Before contacting customer service, have you checked our FAQ? You may find the answer to your question.
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Our agents are available to answer your questions at 02-3483-1033

Requesting online help

Do you need help using our website?
Our online help service is available to answer your questions about:
- booking and purchasing tickets,
- printing your boarding card,
- receiving a trip reminder,
- requesting a receipt.

Online Support Desk via Phone

Tel. 02-3483-1033 (Working Hour: Mon-Fri, 09:00 am - 18:00 p.m)

Request help via email

Other contacts

Air France ticket offices

Flying Blue

Saphir – Assistance service for passengers with reduced mobility

Hotel, car services

Flight + hotel services

BlueBiz

If you are abroad, please connect to your country´s Air France site (accessible via www.airfrance.com) and visit the “Contact us” section to obtain the local customer service phone number.