Report this immediately to the Air France Baggage Service located in the delivery area of the airport. A Property Irregularity Report (PIR) will be created and a baggage file number (e.g. ICNAF12345) given to you. Please keep it safe.
Incheon Baggage Assistance Service is responsible for following up your file for the first five days following baggage loss:
Telephone: 82 32 742 5124(Business hours: 06:00~16:00 / 7 days a week)
Fax: 82 32 744 4903
Declaring a baggage incident or lost property
Were you unable to locate your baggage on arrival or was it damaged?
Did you leave any personal belongings or carry-on baggage onboard an Air France aircraft, in a waiting room or at a check-in desk?
We do our best to help you resolve these issues.
If your baggage is missing on arrival in Incheon
If your baggage is not located within 2 days
Complete the inventory letter as accurately as possible, giving:
- the brand, color and shape of baggage,
- details of all items contained in the baggage, including brands, number of pieces, prices)
The inventory letter will expedite further searches. Please send it to:
Air France Incheon Airport Office
Baggage Assistance Service
Suite 2132, Woonseo-dong 2850
Jung-gu 400-715
Incheon
- the brand, color and shape of baggage,
- details of all items contained in the baggage, including brands, number of pieces, prices)
The inventory letter will expedite further searches. Please send it to:
Air France Incheon Airport Office
Baggage Assistance Service
Suite 2132, Woonseo-dong 2850
Jung-gu 400-715
Incheon
Baggage tracing,
Contact Incheon Baggage Assistance Service for inquiries on your baggage, or check online directly using our worldwide computerized
Baggage tracking system.
* In case you change your address, please be sure to inform Baggage Assistance Service for accurate baggage delivery.
* In case you change your address, please be sure to inform Baggage Assistance Service for accurate baggage delivery.
From the 22nd day following the loss,
We do our utmost to find your baggage during the first three weeks following your official loss declaration. Even after this time period has passed, if your baggage has still not been located, we invite you to contact our
Customer Care.
If your baggage is missing on arrival in a foreign country
Report this immediately to the Air France Baggage Service at the airport where you land. A Property Irregularity Report (PIR) will be created and a baggage file number (e.g. CDGAF12345) given to you. Please keep it safe.
Baggage Assistance Service of the airport where you land is responsible for following up your file for the first five days following the baggage loss.
Baggage Assistance Service of the airport where you land is responsible for following up your file for the first five days following the baggage loss.
If your baggage is not located within 2 days
Complete the inventory letter given to you when the baggage file was created in the airport, as accurately as possible, giving:
- the brand, color and shape of baggage,
- details of all items contained in the baggage, including brands, number of pieces, prices
The inventory letter will expedite further searches. Please send it back to:
Air France
Service Bagages CDG-LZ
Aéroport Charles de Gaulle
BP10201
95403 Roissy – Charles-de-Gaulle cedex
France
- the brand, color and shape of baggage,
- details of all items contained in the baggage, including brands, number of pieces, prices
The inventory letter will expedite further searches. Please send it back to:
Air France
Service Bagages CDG-LZ
Aéroport Charles de Gaulle
BP10201
95403 Roissy – Charles-de-Gaulle cedex
France
Air France Korea Customer Care
Baggage Tracing,
Contact Baggage Assistance Service of the airport where you land for inquiries on your baggage, or check online directly using our worldwide computerized
baggage tracking system.
* In case you change your address, please be sure to inform Baggage Assistance Service for accurate baggage delivery.
* In case you change your address, please be sure to inform Baggage Assistance Service for accurate baggage delivery.
From the 22nd day following the loss
Air France does its utmost to find your baggage during the first three weeks following your official loss declaration. Even after this time period has passed, if your baggage has still not been located, we invite you to contact our Customer Care.
Delay claims
If your baggage has been found and delivered, but it is several days late, we cover all delay claim costs that you may have incurred owing to this inconvenience (for example, toiletries, clothes, etc.)
To receive a refund, you must send a letter (within 21 days after your baggage has been delivered) supplying your expenditure documents (invoices, etc.) to our Customer Care.
To receive a refund, you must send a letter (within 21 days after your baggage has been delivered) supplying your expenditure documents (invoices, etc.) to our Customer Care.
* Customers are requested to contact the Customer Care in the country of their residence.
* The transport of your baggage, especially overstuffed items, may cause scratches, marks, and other damage, for which we cannot be held responsible.
* However, in case of substantial damage, we are committed to offering you a reasonable indemnity.
* The transport of your baggage, especially overstuffed items, may cause scratches, marks, and other damage, for which we cannot be held responsible.
* However, in case of substantial damage, we are committed to offering you a reasonable indemnity.
Damaged Baggage
Report this immediately to the Air France Baggage Service located in the delivery area of the airport. A Damage Property Report (DPR) will be created and a baggage file number (e.g. ICNAF23456) given to you. Please keep it safe.Once this report has been drawn up, contact our Customer Care.
If you discover that your baggage is damaged once you have left Incheon airport
Submit a claim to our Customer Care within 7 days of the date you received your baggage.
If you find that your baggage is damaged upon arrival in a country other than Korea
Report this immediately to the Air France Baggage Service at the airport where you land. A Damage Property Report (DPR) will be created and a baggage file number (e.g. LHRAF45678) given to you. Please keep it safe. Once this report has been drawn up, contact our Customer Care.
Submit a claim to our Customer Care within 7 days of the date you received your baggage, attaching the originals of the following documents:
- E-ticket receipt,
- boarding passes
- baggage label(s)
- the Damage Property Report (DPR) created at the destination airport
- expenditure documents.
Partial loss of baggage
If you find that some of your baggage contents are missing upon arrival in Incheon
Report this immediately to the Air France Baggage Service located in the delivery area of the airport. A Damage Property Report (DPR) will be created and a baggage file number (e.g. ICNAF12345) given to you. Please keep it safe.
Once this report has been drawn up, contact our Customer Care.
If you find some of your baggage contents are missing once you have left Incheon airport
Submit a claim to our Customer Care within 7 days of the date you received your baggage. Beyond this timeframe, we will be unable to process your request.
If you find that some of your baggage contents are missing upon arrival in a country other than Korea
Report this immediately to the Air France Baggage Service at the airport where you land. A Damage Property Report (DPR) will be created and a baggage file number (e.g. MADAF12345) given to you. Please keep it safe.
Once this report has been drawn up, contact our Customer Care.
If you find that some of your baggage contents are missing once you have left the airport, in a country other than Korea
Submit a claim to our Customer Care within 7 days of the date you received your baggage, attaching the originals of the following documents:
- E-ticket receipt,
- boarding passes
- baggage label(s)
- the Damage Property Report (DPR) created at the destination airport
Beyond this timeframe, we will be unable to process your request.