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| Refund requests for tickets |
For any refund requests or queries please firstly contact our Sales and Service Center to 82 2 3483 1033.
Our Refunds Department handles refund requests for tickets issued by Air France in Korea only.
Please check if your ticket has been issued by Air France : the ticket number begins with 057. Air France appears in the upper left-hand corner of the ticket under the mention "issuing carrier".
If another airline is mentioned, please submit your refund request to that carrier.
If a travel agency issued your ticket, please contact them directly to request a refund.
We remind you that only original documents are accepted (photocopies or faxes are not accepted), and we suggest that you retain photocopies for your records.
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| Unused Ticket |
| Please submit all original unused flight coupons to Air France Refunds Department.
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| Lost Ticket |
In order to apply for a refund on the basis of a lost ticket, please submit the following documents:
- A signed original lost ticket application. Applications may be obtained from any Air France ticket office, airport office, or from your Travel Agent.
- If the lost ticket was issued by a Travel Agent, please request a copy of the agency coupon and include it in your request.
- If a replacement ticket was purchased, please submit the corresponding original passenger receipt.
Please be advised that the refund will be processed when the validity of the document expires which is 12 months from the date of issue. We remind you that an administration fee will be assessed.
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| Downgrade |
| For downgrade fare adjustments, please mail us your original passenger receipt and original boarding card for the flight in question.
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| Denied Boarding Compensation |
| If you were denied boarding on an Air France flight and given a voucher as compensation, please mail the original coupon marked "coupon exchange" to our department.
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| Update and already received |
If you wish to get an update on the status of your request:
Please call: 82 2 3483 1033 or fax: 82 2 3483 1030 - Monday to Friday 9:00a.m. to 18:00p.m.
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