Quick Access

ok

If your claim concerns missing or delayed baggage, click here.

Welcome

If you wish to make a claim relating to an Air France flight, we are here to help you.

You wish to contact us online, please fill in the form and submit your claim online or write us at:

Air France Customer Care
11th Floor, Korean Airline Building
#41-3, Seosomun-dong, Chung-ku,
Seoul 100-110
Phone: 02-3483-1033 (Please follow the below steps to get connected with agent)
Step 1. press 2 for French or press 3 for English
Step 2. press 5 for all other inquiries
Step 3. press 3 for customer relations
(Business hours: Mon~Fri 10:00~12:00 / 13:30~15:30)
Fax: 02-3483-1030
If you would like to submit your claim online
For your information

Don't forget to send original supporting documents which will allow us to process your request: these include invoice, ticket receipt, boarding pass, etc.
If your claim concerns Flying Blue

Have you lost your Flying Blue card? Are there Miles missing from your account? Are your Flying Blue personal details up-to-date? The Flying Blue Customer Care department is here to help and will answer all your questions.
Flying Blue Customer Care department