If you wish to make a claim relating to an Air France flight, we are here to help you.
You wish to contact us online, please fill in the form and submit your claim online or write us at:
Air France Customer Care 11th Floor, Korean Airline Building #41-3, Seosomun-dong, Jung-ku, Seoul 100-110
Tel. 02-3483-1033 (Please follow the below steps to get connected with agent) Step 1. press 2 for French or press 3 for English Step 2: press 2 for share your concern and give feedback related to recent trip (Business hours: Mon~Fri 10:30~12:00 / 14:00~15:30) Fax. 02-3483-1030
Don't forget to send original supporting documents which will allow us to process your request: these include e-ticket, boarding pass, etc.
If your claim concerns Flying Blue
Have you lost your Flying Blue card? Are there Miles missing from your account? Are your Flying Blue personal details up-to-date? The Flying Blue Customer Care department is here to help and will answer all your questions.