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Your baggage was delayed when returning to Korea

We recommend that you immediately notify the baggage department located in the delivery area of the airport. A baggage incident voucher is created upon arrival at your destination, along with a dossier number (e.g. ICNAF01234), and remitted to you.

The Baggage Assistance Department of your arrival is responsible for handling your dossier during the first five day. Its coordinators are:

From Korea :
Tel : 82 32 742 5124 (Business hours: 06:00~16:00 / 7 days a week)
Fax : 82 32 744 4903

If your baggage has not been located within 2 days, you must complete the inventory letter that was given to you at the same time as the dossier was created and return it to the following address for further research.

Air France Incheon Airport Office
Service Assistance Baggage
Suite 2132, 2850 Woonseo-dong
Chung-gu 400-715
Incheon
Tracking delayed baggage

From the 22nd day, if the baggage has not been returned to you, we invite you to contact the "Customer Care" dealing with your area of residence for further action:

Air France Customer Care
11th Floor, Korean Airline Building
#41-3, Seosomun-dong, Chung-ku,
Seoul 100-110
Phone: 02-3483-1033 (Please follow the below steps to get connected with agent)
Step 1. press 2 for French or press 3 for English
Step 2. press 5 for all other inquiries
Step 3. press 3 for customer relations
(Business hours: Mon~Fri 10:00~12:00 / 13:30~15:30)
Fax: 02-3483-1030
Baggage tracking
Your baggage was delayed when travelling out of Korea

We recommend that you immediately notify the baggage department located in the delivery area of the airport. A baggage incident voucher is created upon arrival at your destination, along with a dossier number (e.g. LUXAF01234), and remitted to you.

The local Baggage Assistance Department of your arrival is responsible for handling your dossier during the first five days. You can call it on the phone number you received with your incident voucher.
Tracking delayed baggage

From the 22nd day, if the baggage has not been returned to you, we invite you to contact the "Customer Care" dealing with your area of residence for further action:

Air France Customer Care
11th Floor, Korean Airline Building
#41-3, Seosomun-dong, Chung-ku,
Seoul 100-110
Phone: 02-3483-1033 (Please follow the below steps to get connected with agent)
Step 1. press 2 for French or press 3 for English
Step 2. press 5 for all other inquiries
Step 3. press 3 for customer relations
(Business hours: Mon~Fri 10:00~12:00 / 13:30~15:30)
Fax: 02-3483-1030
Baggage tracking
First necessity purchases

Your baggage has been found and delivered to you, but you had to make first necessity purchases
For all passengers residing in Korea, a letter should be sent to the following address within 21 days after delivery of the baggage:
Air France Customer Care
11th Floor, Korean Airline Building
#41-3, Seosomun-dong, Chung-ku,
Seoul 100-110
Phone: 02-3483-1033 (Please follow the below steps to get connected with agent)
Step 1. press 2 for French or press 3 for English
Step 2. press 5 for all other inquiries
Step 3. press 3 for customer relations
(Business hours: Mon~Fri 10:00~12:00 / 13:30~15:30)
Fax: 02-3483-1030
Your baggage is damaged on arrival at your destination

We recommend that you immediately notify the baggage department located in the delivery area of the airport. A baggage incident voucher is then created at the destination and a dossier number (e.g. ICNAF01234) is remitted to you.
If the voucher is created outside Korea, the agency at the destination will indicate to you the procedure that needs to be followed in order to carry out the necessary repairs.
If the voucher is created in Korea or if the baggage could not be repaired before the return flight, we invite you to contact our Baggage Assistance Department:

Air France Customer Care
11th Floor, Korean Airline Building
#41-3, Seosomun-dong, Chung-ku,
Seoul 100-110
Phone: 02-3483-1033 (Please follow the below steps to get connected with agent)
Step 1. press 2 for French or press 3 for English
Step 2. press 5 for all other inquiries
Step 3. press 3 for customer relations
(Business hours: Mon~Fri 10:00~12:00 / 13:30~15:30)
Fax: 02-3483-1030
What should you do if the damage is not declared upon arrival ?


A complaint must be made in writing to the Air France Customer Care, within 7 days from collecting the baggage, taking care to include the original copy of the following documents:

  • the passenger receipt
  • the boarding passes
  • the baggage tag or tags
  • the incident voucher
  • evidence of your disbursements

Air France Customer Care
11th Floor, Korean Airline Building
#41-3, Seosomun-dong, Chung-ku,
Seoul 100-110
Phone: 02-3483-1033 (Please follow the below steps to get connected with agent)
Step 1. press 2 for French or press 3 for English
Step 2. press 5 for all other inquiries
Step 3. press 3 for customer relations
(Business hours: Mon~Fri 10:00~12:00 / 13:30~15:30)
Fax: 02-3483-1030